FAQ

Frequently Asked Questions

Do you charge for shipping?

We charge a flat rate of 800 yen nationwide.
Free shipping is available for purchases over 10,000 yen.
(International shipping will incur a separate shipping fee.)

When will I receive my order?

We ship on the next business day at the earliest.
In the case of a busy order, we will ship within 2-3 business days.

Can I cancel my order?

We do not accept cancellations after an order has been placed.
We appreciate your understanding.

Can I return or exchange my order?

We only accept returns if the item is stained or damaged that is not listed.

Who is the shipping company?

Sagawa Express.

Why do your products smell so good?

We use our original fabric mist to eliminate the negative image of old clothes, such as their distinctive smell.
You can purchase it here.

About

It doesn't have to be new.
It just needs to have a value different from new.

NEW + USED = NEWSED
New value to used.
NEWSED is a new reuse store specializing in sustainability

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  • サスティナブル貢献度の可視化

    Visualization of sustainable contribution

    NEWSED visualizes numerically how much of an effect wearing used clothes instead of new clothes has on the environment. The results can be seen on the product page and on the Thank You Card. Please take a look at the product pages and thank you cards to see how much you are contributing to the environment.

  • 清潔感をイメージした匂いで香り付け

    Scented with the
    smell of cleanliness

    NEWSED has created an original fabric mist that is scented with an image of "cleanliness" to dispel the negative image of used clothing caused by odors. We use our own original fabric mist to scent the fabric to eliminate the negative image of old clothes caused by smell. Please note that the original smell may not be completely eliminated.

  • 環境に優しい梱包資材

    Environmentally friendly packing materials

    NEWSED does not use any plastic materials that are harmful to the environment, but uses environmentally friendly materials that can be recycled or incinerated. We use only environmentally friendly materials that are recyclable or that do not emit toxic substances when incinerated.

  • ご注文から最短2日でお手元に

    You can have your order in as little as 2 days!

    NEWSED ships out your order as soon as the next business day. (If orders are busy, we will ship within 2-3 business days.